Frequently Asked Questions

Customer Service, Shipping & Returns

Q: How do I contact customer service?

A: You can reach out to us at service@tumsshop.com and we will be happy to assist with all questions regarding TUMS Shop merchandise and your shopping experience. Our team will respond within two business days. If you have questions regarding TUMS products, please visit https://www.tums.com/contact/

Q: How long will it take to get my order?

A: We are committed to producing and fulfilling orders within 1-3 business days from the time an order is received. Once shipped, orders may take 2-5 business days in transit to arrive.

Q: How will I know if my order has shipped?

A: When your order ships you will receive a shipping notification email that will include your tracking number.

Q: What if my product arrived damaged?

A: We apologize for the inconvenience!  We are committed to packaging shipments in a way which protects the contents, however, in rare instances items may be damaged while in transit. In such cases, please email our customer service team at service@tumsshop.com and provide a photo of the damaged goods and we will make it right. Do not ship back any merchandise until you have received instruction from our customer service team.

It is the customer's responsibility to inspect and report any defects or shortages to customer service within 30 days after delivery. Claims reported after 30 days may not be honored.

 

Q: What if I changed my mind? Can I make a return?

A: If you would like to request the return of an undamaged item, please reach out to our customer service team at service@tumsshop.com, and be sure to include your order number and reason for the return. We will evaluate your request and respond within 2 business days with instructions. Do not ship back any merchandise until you have received instruction from our customer service team. Returns cannot be granted on customized products, or products that have been used, worn, or laundered.